Masterclass Events

Our Masterclass Events have been developed to meet specific customer requirements such as:

• Customer Service
• Team Building
• Lean Manufacturing
• Six Sigma
• Environmental Management
• Value Stream Mapping

These events are practical, hands-on and delivered by highly experienced teams. They combine interactive activities, case studies and an opportunity to network with other participants.

Each of our masterclass events can be delivered in house – contact us for further information info@uk-oi.co.uk .

It’s Not Rocket Science

“It’s NOT Rocket Science!” is an interactive and innovative event designed to help you build and lead strong teams in an ever-changing business environment.  Led by Garry Marsh, Director of THM, the event focuses on developing strong team players capable of contributing rapidly to any type of team that they join.  This event looks at creating the vision and purpose, identifying the right skills mix, teamwork under pressure, fixing team issues, cross-team collaboration and leading a team into a changing future.

Our “It’s NOT Rocket Science!!” event is led by Garry Marsh, Director of THM, who draws on 12 years of experience at Microsoft and MSN. This innovative, thought-provoking day will provide you with a set of ideas and methods to:

• Create Super Teams
• Maximise Individual Performance in a Team
• Enhance team performance
• Lead teams through change

It’s Not Magic – A Masterclass in Customer Service

“It’s NOT magic!” one of our most popular events, provides a unique opportunity to identify ways in which you can:

• Create and enhance your customer service
• Optimise the customer experience
• Differentiate yourselves from your competition
• Measure the experience you deliver.

This event is led by Garry Marsh, Director of THM, who draws on 12 years of experience at Microsoft and MSN.

Lean Masterclass

If you are looking to utilise lean tools and techniques in either manufacturing or services, this Masterclass is essential. The programme focuses not only on the key aspects of lean, it also covers the ‘people’ aspect – how to get everyone engaged.

Over two days the event covers:

• What is Lean?
• Understanding the Benefits of Lean
• 5S Explained – the foundation of Lean
• How Visual Controls support 5S
• 5S in Practice - Achieving the 5th S
• The effectiveness of Visual Controls
• Error Proofing
• Understanding the 7 Types of Waste
• Value Stream Mapping - How to systematically identify & eliminate waste
• Lean Tool Portfolio – Selecting the ones that work for your business
• Driving through lean
• Sustaining Lean

This Masterclass includes a site tour and practical exercises.

Six Sigma Masterclass

If you are looking to introduce or use Six Sigma within your organisation, this Masterclass will provide the necessary tools and knowledge to get you started.

Over two days the event covers:

• What is Six Sigma?
• When to apply Six Sigma
• Comprehensive understanding of DMAIC Methodology
• Six Sigma : The Measure
• Six Sigma Toolkit – Practical Problem Solving
• Six Sigma Toolkit – Making the most out of data
• Breaking the Six Sigma Myths
• Six Sigma Case Studies
• Six Sigma’s impact on Culture
• Making Six Sigma work for your Organisation
• Sustaining Six Sigma
• Feedback & Questionnaires
• Close & Depart

This Masterclass includes a site tour and practical exercises. You will also have the opportunity of discussing key issues that relate to your own work environment.