Williams Lea

About the visit

WILLIAMS LEA is the leading global provider of customised Corporate Information Solutions. The company has a demonstrable record of building long-term partnerships with leading organisations across Europe, the US and Asia Pacific, taking the burden of managing their Corporate Information.

Williams Lea has grown (turnover) by 30% per year over the last five years and the company attributes its success to its talented, experienced and dedicated people. In the last two years the company has expanded into new markets and developed new clients and market sectors in the US, Australia and the UK.

As a result of this growth, Williams Lea recognised the opportunity to invest in purpose-built premises and officially opened Abbey View, its flagship solutions centre for the UK, in September 2006. Abbey View is the venue for this Onsite Insights visit.

Visit day attendees will have the opportunity to tour this new, purpose-built, 70,000 sq.ft. facility and experience the entrepreneurial, enthusiastic culture for themselves. Find out how Williams Lea focuses its operations on the benefits to clients, and discover the tools and techniques they use to keep the staff involved and the company growing - equally applicable whatever the size of your company.

The site in Wymondham employs c.300 people and is the first Corporate Information Centre of its kind in the UK.

Integrating the latest in technology, equipment and workflow processes, Williams Lea manages its clients end-to-end customer correspondence and marketing communications channel. This includes the scanning and indexing of incoming mail which is then uploaded directly to clients workflow systems, and the composition, printing and distribution of all outgoing correspondence.

Innovation and Continuous Improvement

Williams Lea has implemented a Total Productivity Management Programme (TPM) and this has now been in use for five years; it uses an upside down focus on loss philosophy. The company has recently achieved ISO14001 accreditation.

Process Change

If you always do what you always did, you will always get what you always got - Williams Lea will demonstrate process change through culture, which is sustained through autonomy.

What is Corporate Information?

Williams Lea defines corporate information as every word in every file, in every business, everywhere - whether written, printed or electronic; that is every application form, every statement, every piece of literature, every email. Most companies do not take a structured approach to managing corporate information and it can therefore become a burden; increasingly difficult to use or share, and a problem waiting to happen. This has particular implications for sectors where regulation and compliance are important. Williams Lea transforms the way organisations communicate and exchange their Corporate Information by re-engineering processes to ensure that information is managed for maximum efficiency and impact and minimum risk

Visit in 60 seconds / Awards

Innovation ... Continuous improvement ... Total Productivity Management (TPM) ... ISO14001 ... Process improvement ... Culture change ... Data management ... 5S in a service environment ... OEE Measurement ... Visual management ... Project audits ...Training matrix ... Measurement tools ... Shadow Boards

There are currently no visits scheduled, please contact us to be added to the waiting list.

Visit agenda

Arrival & Refreshments
Welcome & Introductions
Introduction to Total Productive Management
TPM in action: Live running examples
Factory Tour
Questions & Answers / Feedback
Wrap up