Lionel Hitchen (Essential Oils) Ltd

About the visit

Lionel Hitchen (Essential Oils) is a leading supplier of ingredients to the food, beverage and flavours industries. In 1965, Lionel Hitchen with 20 years experience of the essential oils industry established Lionel Hitchen (Essential Oils) Limited to manufacture concentrated citrus oils. Over the years the business has achieved a strong growth pattern both in volume of citrus oils and by diversification into the manufacture of oleoresins and flavours.

From the beginning the Company’s excellent reputation has been based upon:
- Continuity and integrity; these are critical factors in this industry, and the company’s clients are totally assured of both
- Production of quality products
- Close collaboration with clients to manufacture to their specifications in complete confidence
- Development of new products to meet the needs of an ever changing market.

World Class Manufacturing Programme

LHEO will share their continuing, ongoing route towards World Class Manufacturing. This will include the tools they have adopted and adapted; the successes and failures. The tools used include tiered meetings, visual management and Five S.

Employee Engagement

It was decided from the start of the current programme that WCM would be business wide rather than just in Operations. All members of staff across the company are members of WCM teams and all have a say in how their department will improve and ultimately how the business will improve.

Lean Office

Lean office is often one of the hardest concepts for people to take on board. In LHEO it has been difficult at times, but it is now becoming the way the business does things. Including, how the employees use their desks, IT space and notice boards.

Visit in 60 seconds / Awards

World Class Manufacturing (WCM) ... Lean ... Lean Office ... Maintenance & Engineering ... CMMS ... Standard Work ... Visual Management ... Kanban ... Five S ... Notice Boards ... Right First Time ... Employee Engagement


When: 21 November 2017

Where: Andover


Visit agenda

Arrival & Signing In
Welcome & Introduction
Lionel Hitchen
Site Tour (Barton Stacey): Engineering, Five S, CMMS; Production: Tiered Meetings, Four Step Training, RFT, Pack at Risk, QC Boards
Lunch & Networking
Site Tour (Andover): Warehouse, Kanban, Managing 2 Sites, Finance Standard Work, improvement opportunity tracking, Customer Services/Logistics One Team Concept
Review & Feedback Session