Dwr Cymru Welsh Water
About the visit
Dwr Cymru Welsh Water supplies drinking water and wastewater services to most of Wales and parts of Western England. It is unique in the water industry, as it is the only not-for-profit Water company in England and Wales. It employs over 3,000 people and serves more than 3 million customers. The company has been recognised for its customer service standards and engagement with its diverse customer base.
This is a highly complex business as its operations cover water supply, sewerage removal and treatment, inbound and outbound call centres. The company manages over 838 sewage treatment works, 66 impounding reservoirs as well as visitor centres across Wales which receive over 1 million visitors each year.
Dwr Cymru are four years into their lean journey and have established an inspiring programme of activity that is being rolled out across the entire company. The initial approach to lean as with many other organisations was very process driven looking at the tools and techniques. Dwr Cymru has moved on from this and whilst it still uses many of the common lean tools they now concentrate on creating the right behavours to embed and sustain continuous improvement in the longer term.
On the visit Dwr Cymru will show how the use of huddle boards engage teams across the organisation and standardise the communication of strategy and continuous improvement objectives. They will share a number of Lean Deployment projects and discuss how they recognise success within the organisation.
Accredited Lean Training Programme
Welsh Water have a fully accredited Lean training programme to support their company wide deployment. This includes technical training for Yellow, Green and Black Belt candidates, along with a two day workshop Lean Leadership workshop to embed the leadership elements to drive true cultural change.
To Book & Costs
Visit Cost: £345 plus VAT per person
To book email: firstname.lastname@example.org
Visit in 60 seconds / Awards
Lean Tools & Techniques ... Shingo ... Cultural Enablers ... Training ... Green, Yellow & Black Belt Training ... People & Leadership ... Huddle Boards & Communication ... Strategy & Deployment ... Lean Projects ... Waste Reduction ... Visual Management ... Engagement ... Culture Change ... Standardisation